Speedwell Court awarded for 'Outstanding' responsiveness
Abbeyfield Speedwell Court residential care home in Southampton’s West End, has been recognised as Outstanding when it comes to responsiveness towards its residents’ needs by the Care Quality Commission (CQC), following its recent inspection.
In its first inspection since the home opened in July 2019, the report found that Speedwell Court is exceptionally directed towards meeting the individual needs of its resident, with services delivered in a manner that ‘ensured flexibility, choice and continuity of care.’
The report praised the manner in which staff go ‘to exceptional lengths’ to make sure that the favourite pastimes of the residents from before they took up residency are taken into account in planning the care that they receive, with activities promoted that appeal to their interests, yielding ‘exceptional results.’
Examples reported include one resident, who had worked as an art teacher and silversmith, taking part in a charity fashion show held at the home; enabling residents with specific skills to lead activities in those areas, such as singing workshops and exercise classes; and ensuring that a keen football fan, who could no longer attend matches, was given souvenirs and memorabilia to enable to him to continue to enjoy televised games in a special way. Other activities in which residents can express and develop their hobbies include an arts club, gardening, bridge and maintaining garden furniture.
The CQC additionally found that the home is attentive to residents’ individual preferences when developing their care plans. Each plan includes the resident’s likes and dislikes, and ‘guidance for staff to help them deliver extremely personalised care and support.’ They ensure that each person’s mobility and communications abilities can be maximised to allow them to participate in life at Speedwell Court as much as they wish to, and that their cultural, spiritual and religious needs are fully catered for.